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Telephone Techniques & Front Office Superstar

Your reputation begins the moment a patient makes contact with your practice. AdobeStock 114236614

Your administration team must be well trained and feel supported if you want an outstanding experience for every patient; either on the telephone or face to face.

The front desk is the 'heartbeat' of your organisation and productivity. Have everyone well trained and working as your ambassador.

Exude confidence and be rejuvenated with your newfound knowledge on how to manage;

Tone - it's not what you say, but how you say it! PLATINUM standard language when answering the telephone
Right time, right tone, right words
Answering multiple telephone lines professionally
Late cancellations and how to keep them in the book
Rescheduling and managing the 'repeat offender'
Converting the 'shopper'
Financial and health fund enquiries
And much more

We understand that your position on the front desk is anything but easy. You handle telephone calls, late arrivals, cancellations, filling downtime, taking payments, and dealing with demanding patients plus at the same time you deliver 5 star level of service that always exceeds the patient's expectations.

All attendees will enjoy this highly motivating presentation designed to educate and inspire you to return more knowledgeable and ready to perform as a Front Office Superstar.

The following points are essential to the successful running of every dental practice:

Attitude - The influence it has on your day and business
Professional image
Teamwork - The essence of success
Personality and generation profiles
Communication - Service Orientated Language
SYSTEMS that drive results

"PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production."

Duncraig, Western Australia

Details

Price: $480 +GST per person

Time: All our workshops run from 8.00am - 4pm

Register: To reserve your spots for this workshop please complete our registration form or you can contact us on (08) 6181 3580

Registration includes morning tea, lunch, afternoon tea and a comprehensive workbook.

Approved for 6.5 hours of non-scientific accreditation by the Dental Board of Australia (Certificate will be provided)

'YES' BOOTCAMP

2020 Continuing Education Schedule

For more information, please contact us on (08) 6181 3580, email This email address is being protected from spambots. You need JavaScript enabled to view it. or click here to download the registration form.

All workshops are approved by the Dental Board of Australia for non-scientific accreditation. Certificates are provided.

Please do not pay for your registration fees until you receive your invoice.

Please call PLATINUM Professional Development to confirm the seminar date BEFORE any airline tickets are booked.

$550 plus GST per attendee for the Front Office Superstar and TC IT! Workshops

$99 INC GST per attendee for the Cancel the Cancellation Seminar

Special Offers:

1 Dentist or Specialist per Practice who registers 2 or more team members to attend FREE (this applies to Front Office Superstar & TC IT! Workshops only)
A ‘complimentary’ conference call with Kathy Metaxas after the workshop

We hope this offer gives Dentists and Specialists a better understanding of
why it is important for you to attend should you want results and a
happier and more productive team.

2020 Workshop Schedule

Seminar Date	Location
DENTAL ASSISTANTS BOOTCAMP
Tuesday 19 May	Melbourne CBD
Thursday 11 June	Perth CBD
PRACTICE MANAGERS BOOTCAMP
Friday 12 June	Perth CBD
CANCEL THE CANCELLATION EVENING SEMINAR
Wednesday 1 April	Brisbane CBD
Wednesday 18 November	Perth CBD
FRONT OFFICE SUPERSTAR WITH TELEPHONE TECHNIQUES
Wednesday 20 May	Melbourne CBD
Saturday 23 May	Adelaide CBD
Friday 10 July	Perth CBD
Wednesday 5 August	Brisbane CBD
Wednesday 14 October	Gold Coast
TC IT! TREATMENT COORDINATE IT
Friday 15 May	Perth CBD
Tuesday 23 June	Adelaide CBD
Wednesday 24 June	Melbourne CBD

Cancel the Cancellation

Will return in 2020!

6.00 - 9.00pm $99 inc GST

Cancel the Cancellation for website

NEWS FLASH!

Calling ALL Practitioners!

Fill the books and get the Patients to arrive

Cancellations happen chairside – NOT through a telephone

or by your Front Desk team

Join Kathy Metaxas for an evening seminar designed for Practitioners and Treatment Coordinators ONLY.

Hear the 6 Principles that must be applied chairside by all Practitioners to INCREASE

Case Acceptance and Reduce the Cancellation

Suitable for: Dentists, Specialists, Oral Health Therapists, Hygienists, Dental Therapists
and Treatment Coordinators

Click here to register This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone Techniques and Patient Service Workshop - PLATINUM Standard

Your reputation begins the moment your telephone is answered...

'First impressions are forever impressions!'

PLATINUM Professional Development's most sought after hands-on workshop.

The PLATINUM Standard Telephone Techniques and Patient Service Workshop is one of the most sought after workshops in our series. Attendees return to the practice inspired, motivated and armed with the practical information required to change the culture of their practice.

You and your team will enjoy this fast moving, hands-on workshop.