The Hygiene Program

 

The Hygiene Program     The Heart and Soul of every dental practice.

Discover what it takes to create an OUTSTANDING HYGIENE DEPARTMENT within your practice. Grow your practice, its profits and patient retention.

Introduce solid, proven ways to activate your exiting patient base and retain your new patients. Motivation, education and oral health awareness is what returns your patients every 2, 3, 4 or 6 months. 

No one delivers this better than the experts known as Dental Hygienists and Oral Health Therapists. 

Contact us today so we can we guide you through the process of introducing the PLATINUM Professional Development Hygiene Program that has assisted hundreds of practices to grow and retain their patients. 

Implementation process delivered onsite by Kathy Metaxas.

 

The Hygiene Program consists of:

  1. A six month program
  2. Four sessions onsite over four consecutive months
  3. The training and introduction of the Hygiene Coordinator
  4. Six months of measuring and monitoring the growth and wellbeing of the program 
  5. Monthly reports measuring the growth and development discussed over a teleconference call 
  6. Unlimited support on email and telephone

 

What you will receive - "The Hygiene Tool Kit":

Recruitment support including advertisements

Job descriptions and responsibility statements

Performance appraisals

The PLATINUM Hygiene handbook

All systems sent electronically 

KPI monitors trained and implemented 

R.T.R – the reason to return system

Comprehensive Periodontal Program

A formal Dental Therapy Program 

Appointment book templates 

Introducing a Dental Hygienist / Oral Health Therapist to the existing patients

Management of new patients into the Hygiene Department

Scripting and verbiage for all hygiene communications

TLC calls

 

The program's benefits are, but not limited to: 

Up to 80% patient retention every hygiene appointment (recall)

Doubles the treatment planning opportunities 

Changes the face of contacting patients every six months and getting a NO

Introduces services to your patients they are not aware of

Patient education delivered in more than words

Higher case acceptance 

Minimising that 'recall' cancellation 

A more proactive team that wants to serve your patients 

Increased productivity by $250k a year as a minimum 

A formalised Periodontal Program 

Keeping accurate records that document all findings 

Introducing social media to your Hygiene Program. The basics of what feeds and supports the 'recall'.

 

 

 

The Front Office Module

 

The Front Office Module

Your reputation begins the moment a patient makes contact with you. Are patients leaving your practice due to their front office experience?

First impressions are lasting. The whole front office team need to be well trained and feel supported if you want an outstanding experience for every patient. 

The front desk is the 'hub' of the practice organisation and many times productivity.

Introduce proven procedures that hold the front office accountable to all patients having a memorable experience that has them 'raving' about you.

Implementation process delivered onsite by an experienced dental consultant / coach.

 

The Front Office Module consists of:

  1. One session onsite per month for four months 
  2. Four months of measuring all front office systems implemented
  3. Monthly teleconference calls with all front office team members 
  4. Unlimited support and email contact

 

What you will receive - “The Front Office Tool Kit”

Front office dress code

Professional handover checklist

New patient introduction to the practice protocol

Front office advertisements

Job descriptions and responsibility statements

Performance appraisals

Front office dress code

Professional handover checklist

All front office systems

Scripting and verbiage for front office communication

The pending program outline - the dormant 'practice inside your practice'

The hygiene system (recalls)

Front desk daily checklists

The blueprint for scheduling - new patients including urgent care on the day, and high and low productivity

The 'concierge' package for all front office team members

Financial arrangements that make it easy for patients and prevents a cancellation

 

Benefits of the Front Office Module are:

Giving your team clarity and customised one on one training 

Introducing accountability

Implementing professional image including attitude

Introducing the concierge service for every patient's arrival and exit 

Scheduling for productivity, not filling 'gaps'

Managing cancellations with a more productive outcome

Telephone etiquette that works and makes your practice shine 

Pending program, activate the practice inside your practice

Renew your present recall program

 

Your front office team wears many hats. It's imperative they know and understand how to manage all tasks efficiently, professionally and with minimal stress.

Together let's unlock your front office teams potential and create superstars! 

 

Practice Management Program

 

Practice Assessment

The choice is yours!

Don't work for your practice - have your practice work for you.

Is the everyday running of your practice impacting on your lifestyle?

Discover how to improve your lifestyle while creating a professional, profitable and sought after dental practice.

 

Realise Your Vision - While Living Your Life

Let PLATINUM Professional Development assess your practice and provide you with a comprehensive, practical practice management proposal detailing how you can achieve your goal of creating that ideal, profitable practice and provide you with the lifestyle you deserve.

Our consultant will visit your practice to gain first hand knowledge of the present operations and systems within your practice during a normal clinical day. Depending on the size of your practice, this can be between 1 - 3 days.

Together with our accounting department we will analyse the financial reports of your practice.

We individually interview each team member. We will assess the impact of the image of your team, practice and marketing on your current and potential patients.

Enlightened with this knowledge, we will then produce a comprehensive practice management 'blueprint' proposal designed to meet your practice vision, goals, needs and your lifestyle.

This practice management proposal will contain valuable information which you will refer to for the life of your practice.  It will detail our findings and recommendations for your practice, our proposed onsite time, our support program and your investment.

 

 

The Beginning of a New Direction

Following the Practice Assessment and appointment of PLATINUM Professional Development, the implementation prcess begins. 

The initial phase of the implementation of your Management Program begins with a '2 Day Team Development Workshop'. These 2 days are usually held at a venue away from the practice and all team members are encouraged to attend. This is immediately followed by 2 days onsite for implementation, support and team coaching with our experienced consultant.

The program then continues for the agreed time frame (usually 18 - 24 months) with regular onsite consultations and training.  Our consultant and fully trained professional support team also provide you with unlimited email and telephone support for you and your entire team during this term.

The 2 Day Team Development Workshop creates the environment necessary to begin your program and move forward.

Day 1 - Creating the Exceptional Team

An exciting day of PROFESSIONAL AND PERSONAL DEVELOPMENT as a team, normally held at a venue away from the practice.

Day 2 - Creating the Exceptional Practice

The SYSTEMS designed to DRIVE YOUR VISION at your practice. 

 

The team and your patients will be impressed and inspired by the early results seen in the practice.

As you and your team build your skills, PLATINUM Professional Development will add to your wealth of knowledge with continual onsite team training and the implementation of new and innovative systems and procedures to guide your practice towards achieving your goals.

Our aim at PLATINUM Professional Development is to provide you and your team with the skills to enable the entire team to deliver excellent dentistry to happy and satisfied patients in a professional, fun, caring and friendly environment.

We will continue to assess and monitor the achievements of the practice and deliver to you the results on a formal basis.

The goal of PLATINUM Professional Development is to consolidate systems, procedures and the new way of practicing into your everyday working life.  This allows for continued success long after your Practice Management Program is complete.

Practice Assessment

 

The choice is yours!

Don't work for your practice - have your practice work for you.

Discover how to improve your lifestyle while creating a professional, profitable and sought after dental practice.

Realise Your Vision - While Living Your Life

Let PLATINUM Professional Development assess your practice and provide you with a comprehensive, practical practice management proposal detailing how you can achieve your goal of creating that ideal, profitable practice and provide you with the lifestyle you deserve.

Our consultant will visit your practice to gain first hand knowledge of the present operations and systems within your practice during a normal clinical day. Depending on the size of your practice, this can be between 1 - 3 days.

Together with our accounting department we will analyse the financial reports of your practice.

We individually interview each team member. We will assess the impact of the image of your team, practice and marketing on your current and potential patients.

Enlightened with this knowledge, we will then produce a comprehensive practice management 'blueprint' proposal designed to meet your practice vision, goals, needs and your lifestyle.

This Practice Management Proposal will contain valuable information which you will refer to for the life of your practice.  It will detail our findings and recommendations for your practice, our proposed onsite time, our support program and your investment.

Custom Designed Workshops

 

Team Development Day

We design a day specific to your needs. 

Our custom designed Team Development Days are one of our most popular services.

PLATINUM Professional Development will schedule a conference call with the principal/s and/or practice manager to discuss in detail your needs, practice weaknesses and areas of concern.

We then design a customised workshop to develop these weaknesses, address the concerns and rejuvenate the team to aspire to improve.  It is recommended that this training day is held at a venue away from the practice where the team can relax and focus on the new information and direction, without interruption.  A customised workbook is created to support the training day and to provide you with a reference to our easy to apply systems and ideas instrumental to achieving your goals, while developing a fun and happy working environment.

The number one characteristic for a successful practice is team retention.  Provide your team with an opportunity to learn, rediscover motivation and focus on becoming a long term and loyal team member. 

Subcategories

  • If you desire an impetus for change, consult the exuberant Kathy Metaxas.  Our practice reaped the benefits of PLATINUM's program in a short period of time.  We have been encouraged in our underlying philosophies of quality patient care and have expanded our practice horizons, as well as our team

    Midland Dental Care - Western Australia

  • PLATINUM is the best thing that has happened to our practice.

    Queensland

  • PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production

    Duncraig Dental Care - Western Australia

  • Kathy presents with an enthusiasm that is contagious and inspires you with the practical guidance to improve customer service in the practice.

    Queensland

  • Kathy, I was so impressed with this whole two days.  I wish there was more.  I got so much from it and am so eager to implement so much.

    Victoria

  • I particularly enjoyed role play scenarios!  They can be intimidating but are absolutely the best way to learn.

    New South Wales

  • Fantastic course for all team members

    Western Australia

  • I am so excited and can't wait to get to work on Monday and 'get started'

    Queensland

  • The workshop was paced well.  Thank you Kathy and Team.  It was absolutely beneficial to me

    Dentist, Western Australia

  • Packed with 'gems' presented by Kathy with enthusiasm and tips we can take back to implement straight away

    Adelaide

  • I loved the laid back interactive approach and the chance to network and share ideas.

    Victoria

  • Today I became a TC, tomorrow I will get the YES.

    J Crawford - Western Australia

  • Great opportunity to learn how to better our Practice.

    Dr R, South Australia

  • The front desk team that attended had a wonderful time and came home with a few gems too! Looking forward to my debrief from my front office team so we can implement or incorporate these new pearls.

    Donna, WA